At TechStudio (techstudio.com.bd), your satisfaction is our top priority. We work hard to ensure every product you receive is 100% authentic and in perfect condition. However, if your experience falls short of expectations, our Refund Policy ensures a smooth and transparent process.
1. Eligibility for Refund
- The product received is damaged, defective, or not as described.
- The product you ordered is out of stock and we are unable to deliver it.
- The product was incorrectly delivered (e.g., wrong model, color, or item).
- You canceled the order before it was shipped.
2. Refund Conditions
- You must notify us within 48 hours of receiving the product.
- The item must be unused, unopened, and in its original packaging.
- You must provide valid proof of purchase (order number or receipt).
- The item must be returned to us in the same condition as received.
3. Non-Refundable Situations
- Products returned without original packaging or accessories.
- Physical damage due to misuse or mishandling after delivery.
- Products with broken security seals or signs of use.
- Custom orders or items marked as final sale.
4. Refund Process
- We will notify you of the approval or rejection of your refund after inspection.
- If approved, the refund will be processed within 7–10 working days.
- Refunds will be issued to the original method of payment (e.g., bKash, Nagad, bank transfer).
5. Return Shipping
- If the refund is due to an error on our part, we will cover return shipping costs.
- In all other cases, the customer is responsible for return shipping.
6. Order Cancellations
- Orders can be canceled before shipment by contacting our customer service.
- If already shipped, our standard return/refund policy will apply.
7. Contact Information
- 📧 Email: [email protected]
- 📞 Phone: 01670957108
- 💬 Facebook: facebook.com/techstudio.com.bd
